Onboarding ease was decent but training lagged behind
When I first signed up, I expected the onboarding and training process to be very streamlined and straightforward, given the software’s claims. The sign-up flow was indeed quite smooth, with clear invoices and easy payment options. However, the training sessions themselves didn’t fully meet my expectations. Some parts, especially the modules on using the dialer and managing the database, were thorough and helpful. But others seemed rushed, lacking practical examples that I anticipated. Also, the automatic updates during training sometimes disrupted the learning flow, which was frustrating. I think if the training had been paced better with more real-life scenarios, I wouldn’t worry so much about needing assistance later. Given my mixed experience, I feel I will likely reach out for support again next time I onboard or update my setup. So it’s a blend of positive features and some drawbacks, neither fully satisfying nor disappointing.