Onboarding duration was structured but could have been faster
I started the training and onboarding process with clear steps laid out from the beginning. The initial modules covered the software basics and database management, which I completed within the first couple of days. The dialer tool training took an additional day, where I familiarized myself with call placements and recording features. However, I felt that the overall time to get fully operational was a bit longer than I had anticipated based on their initial guidance. The instructions were straightforward and without much unnecessary complexity, but the pace was steady rather than quick. I appreciated having clear milestones for each phase of onboarding, though I think a slightly condensed schedule could have helped me get going faster. After about a week, I was comfortable using all the essential functions and felt confident managing workflows independently. While onboarding had a solid structure and no serious delays, I believe shortening the process might benefit users eager to start using the software actively sooner.