Onboarding dragged unnecessarily but the dialer was okay
The training and onboarding process with WFHI definitely left me with mixed feelings. On the negative side, I found myself repeating some basic setup steps multiple times without much progress, which was frustrating. Several waiting periods for support responses slowed the process more than I expected, diminishing the initial momentum I had. The training sessions didn’t adapt much to my pace, so parts felt repetitive and rather tedious. That said, I will say that once the main setup was complete, the dialer tool did the job effectively. It handled calls without too many glitches across the week I used it, making day-to-day calling reasonably manageable. However, the onboarding in general felt inefficient and a waste of time in several places. I’m not sure the software’s full potential was conveyed well during training, which left me with some unresolved doubts even after completing the sessions. Overall, the experience was functional but far from smooth or enjoyable.