Onboarding documentation surprisingly clear, training was okay
I was expecting more confusion during the onboarding phase based on my past experiences with similar software. Surprisingly, the onboarding documentation was easy to navigate and helped me find what I needed pretty quickly, which saved a lot of time. That was definitely a positive point. However, the actual training sessions felt a bit generic and didn't focus much on real-life scenarios relevant to my workflow. It took an extra bit of effort on my part to figure out how the calling tools and dialer would fit into my daily tasks. Compared to other platforms where onboarding and training are tightly integrated, this one felt a little fragmented. The database feature explained in training was helpful, but I needed supplementary online resources to get the hang of advanced functions. Still, the training was better than I initially feared and has been sufficient to get me started comfortably. Hopefully, future updates address the more complex aspects so that the learning curve is smoother for new users like me.