3 out of 53 of 5Verified purchaseTraining and onboarding
Onboarding disrupted by unexpected sequence
The training module had some positives, especially the clear overview provided at first which helped me anticipate what was next. Yet, the placement of the hands-on training segment, right after the basic orientation but before fully explaining the database functionality, felt jarring. At that one point, I was momentarily puzzled because I hadn’t picked up the relevant data management steps beforehand. The rest of the onboarding steps seemed logically sequenced, such as later exercises on the calling tools and the dialer. So overall, the experience was mixed: some parts built well on each other, but that one moment stood out as a confusing blip in an otherwise sensible flow.