Onboarding difficulties took more effort than expected
I expected a fairly smooth onboarding experience based on initial information, but when issues began, the process felt quite laborious. For example, when I encountered a problem with the database syncing, I anticipated prompt support and a quick resolution. Instead, it took multiple calls and emails over several days, which was frustrating and slowed down my ability to work. The training content did cover basic functions well enough, but when things didn't go as planned, the instructions to troubleshoot were limited. Automatic updates seemed to occasionally complicate matters rather than simplify them, as my setup would reset unexpectedly. While billing and sign-up were straightforward and did not cause trouble, the volume of effort required to get the software fully operational made me question the overall value. I appreciate the team trying to assist over the phone, but comparing what I hoped for to what actually happened, the journey was more stressful than I wanted it to be.