Onboarding didn't quite give me the confidence I needed
Honestly, the training and onboarding process felt a bit lacking for me. Though the materials were available and the software itself had potential, I struggled to feel confident in using all features by the end. The videos and documents covered basics, but the moment I tried integrating the calling tools with the database, it felt confusing and not as straightforward as promised. There wasn’t a specific moment when it all clicked; it remained shaky throughout. Telephonic support was okay but didn’t fully fill the gaps because they often had to escalate my questions instead of resolving them on the spot. The sign-up and payment went smoothly actually, and that part didn’t cause any stress. Still, if the onboarding had been more hands-on or tailored, I think I’d be feeling a lot better about the whole setup. As it stands, I have tools in place but lack the confidence to use them efficiently.