Onboarding didn’t meet my expectations, process incomplete
The onboarding and training process did not deliver what I had expected when I bought the software. I went in thinking that the instructions and labels would be clear and that I could quickly set up the dialer and database to fit my workflow. While invoicing and payment ran smoothly, the training videos and documentation lacked the detail or practical examples to actually get the calling tools working properly. I reached out to telephonic support several times but still felt like I was left to figure out key parts on my own. Automatic updates kept arriving, but their role in improving usability wasn't immediately obvious. The onboarding flow seemed incomplete and did not match the descriptions given during sign-up. This left me frustrated as I couldn’t get my remote workflow running effectively after following the training. Overall, despite good intentions, the process failed to match my expectations and didn’t help me accomplish the basic objectives I had set when purchasing.