Onboarding didn’t match my expectations exactly
I had hoped the training and onboarding experience would be more comprehensive than what I actually encountered with WFHI. While the initial sign-up process and invoicing went smoothly and the software felt promising, the training modules were more basic than I anticipated and left some gaps in understanding how to best use the database and calling tools. The automatic updates didn’t cause issues but also didn’t come with enough explanation about new features, which I found surprising. I will say the telephonic support was polite and tried to assist, though some calls required multiple follow-ups. Overall, the outcome was not fully aligned with my expectations, as I wished for more detailed, step-by-step guidance to get set up quickly. Nevertheless, I see potential in the platform, but customers should be prepared to invest some time in self-learning as well as the official training.