Onboarding didn't click as I'd hoped
I came into the training expecting a clear guided process that would walk me through every step, making using the software straightforward from day one. The sign-up and invoicing part went fine and felt standard enough. When the onboarding started, I thought the pace was a bit rushed and some details about the dialer and database features were glossed over. At first, I struggled with understanding how the calling tools really integrated with the rest of the workflow. The automatic updates also seemed to change some interface elements, which confused me until I broke things down more. Support was okay when I reached out, but I was hoping for a smoother initial experience to avoid needing extra help. I did eventually see some of the workflow fall into place, but the moment it really clicked just didn’t come during training. Instead, it was only after a few days of trial and error that I started to get the hang of it. So the onboarding didn’t fully meet what I had expected beforehand, and that was a bit disappointing.