Onboarding demanded more effort than expected
You provide comprehensive training, but I found the onboarding process quite time-consuming. It took real effort to learn how to use the calling tools and database effectively, and to get comfortable with the dialer setup. Although the training materials were detailed, some of the modules expected prior knowledge that I didn’t have, so I needed to spend extra hours revisiting lessons. Additionally, setting up the automatic updates and integrating everything with my existing workflow required careful attention. Your telephonic support was helpful when I reached out, but it only resolved some of my questions. I am not sure if I would want to go through all this again without some changes to simplify the steps. The sign-up and invoicing were clear, so at least that part was smooth. Overall, the investment in learning was significant, and while it paid off to get past the initial hurdles, I would expect future onboarding experiences to be less demanding or have more ongoing support available. It’s a capable system, but I feel like it needs a bit more polish to reduce the time and effort needed to become fully functional within it.