Onboarding delay hurt initial progress
While the training sessions were conducted fairly professionally, I must point out that the onboarding process itself left much to be desired. The database linking and automated updates sections required substantial troubleshooting beyond the initial setup, which was quite frustrating. Despite the probably well-meaning telephonic support, the response times often hampered progress during critical early phases of usage. I appreciated the clarity of the invoicing and payment processes as they were straightforward with little hassle. The dialer also functioned adequately once configured, though the setup delays meant my effective use of the calling tools was postponed longer than expected. Overall, the initial ongoing effort to maintain system readiness was disproportionate and impacted my overall experience negatively.