Onboarding decent but order of steps questionable
The training and onboarding workflow in the software was generally okay, but I found some parts of the sequence a bit off. For example, while going through the setup, the session on using the calling dialer happened before I was fully familiar with the database feature, which felt a bit confusing. The initial modules seemed less structured than I hoped, leaving me wondering about the next steps at times. However, the overall progression from sign-up to launching calls was manageable once I adjusted to the software's interface. The automated updates during this period helped keep the platform functioning smoothly, though they did introduce some unexpected changes in the UI. I appreciate the telephonic support offered, as it was helpful when I reached out, but sometimes waiting for a response slowed things down. So, in conclusion, the onboarding was neither great nor poor, just fairly average and could be improved for better logical flow.