Onboarding confused me from start
I found the onboarding process really hard to get a grip on. I was trying to find specific training modules to help with the dialer tools and database access but the layout was confusing and information wasn’t easy to locate. Even though the software itself looked promising, the lack of clear navigation made it frustrating. The updates didn’t really fix my issues and telephonic support took a while to respond with useful answers. Signing up was okay but it didn’t make the initial experience better. It felt like they hadn’t fully thought out how users would progress through the onboarding or training materials. At least the support team was polite when I reached them, but overall it wasn’t a smooth start for me and might need improvement to help new customers.