Onboarding confidence boosted by patient support
Initially, I was a bit unsure about managing the database and dialer features as part of the training and onboarding process. The step-by-step guidance was generally clear, but I found myself hesitating with some of the software's more technical parts, especially when automatic updates changed things unexpectedly. Having telephonic support available helped a lot, though sometimes response times could be slightly long, which was my only reservation. By the end of the week, I felt more confident navigating the workflow and using the calling tools effectively. The sign-up and invoicing process was smooth, which made the setup easier. What worked very well was how the live support team patiently handled my questions, not rushing but making sure I understood each step. Overall, despite a few minor difficulties, I would say the onboarding experience gave me the confidence to keep using the software, even if there is room for improvement in update communication.