Onboarding complications se start hua, par billing to smooth raha
Main jab pehli baar WFHI ke product sign up kar rahi thi, toh software access mein technical problem aayi jo mera kaam delay kar gayi. Pehli request ke baad bhi jab maine support call ki, toh mujhe laga unka response zyada prompt nahi tha. Kuch important emails jo expected thi mujhe nahi mili, jisse mein thoda confused thi payment aur invoice process mein. Lekin ek cheez jo theek rahi woh tha invoicing system jo simple and direct tha, jisme payment karna asaan raha aur updates time pe aaye. Software dashboard mein jo calling tools hai, wo bhi sahi tariqe se kaam karne lage jab finally access mil gaya, database integration mein thoda struggle tha let’s say but manage ho gaya. Mujhe laga sales support ko thoda better training dena chahiye customer-facing representatives ko taaki problems jaldi solve ho paaye. Overall experience thoda frustrating shuru hua, but agar onboarding aur support ekdum tight hote toh zyada smooth hota. Main abhi bhi dekh rahi hoon ki agla month kaisa rahega, abhi tak confusion zyada thi during early phase.