Onboarding communication was delayed, but training materials fine
I found the responsiveness in the onboarding phase quite lacking. Initially, I waited several days for replies to my basic queries, which slowed down the process. However, the training materials they provided were complete and met the required standards. The onboarding sessions themselves weren't timely scheduled, which made me question how efficient the coordination actually was. The software walkthrough was fine but felt isolated without quick follow-up answers from support. While the training content addressed the necessary knowledge, the delay in communication impacted the user experience negatively. It would be better if the support team was more prompt in responding to queries during onboarding to smooth the transition. Otherwise, the sessions were straightforward and the step-by-step guides were adequate. Overall, I give credit to the training content but the slow replies during onboarding were frustrating and hampered progress.