Onboarding clicked when labels made sense
I can say the training and onboarding were definitely helpful though it took me a bit to get fully comfortable, especially with some of the labels used in the software. At first, a couple of terms felt non-intuitive compared to what I expected from similar remote workflow tools I’ve seen before. The initial setup documents were detailed but took some re-reading before I felt they truly made sense. However, there was a turning point after the live training session when the trainer clarified the messaging around the database and calling tool sections. Right then it clicked, and I started to understand how each part of the interface connected with my workflow. I appreciated that the training wasn’t rushed, giving time to ask questions and explore those labels with explanations. One thing I'd reserve a small criticism for is that the onboarding flow could have been slightly more explicit in linking labels to real user tasks from the start, to avoid that initial confusion. Overall though, the process was smooth and well structured once I got over the initial terminology bump, which made continuing much easier.