Onboarding clicked later than I expected
I found the onboarding process somewhat slow to reveal its real value. Initially, I felt like I was expected to figure out quite a bit on my own, especially when trying to understand how the database feature could integrate with my existing workflow. Although there was some guidance, the steps weren't always clear, so I often had to experiment with the software tools before things made sense. The initial training provided some good information but wasn't as comprehensive as I had hoped, so I was left with occasional questions about whether I was setting up the calling tools and dialer correctly. It wasn’t frustrating, just a bit low-key confusing at times. Eventually, after revisiting the recorded sessions and contacting support a couple of times, the process clicked for me and I could navigate the software more confidently. I'd say the onboarding was effective but only after a period of trial and error which might not suit everyone. The automatic updates helped keep everything current without much intervention, which was a definite plus. Overall, it was a decent experience — not seamless from the start, but it did come together in the end once I invested some additional effort to understand the system better.