Onboarding clearer in one step, confusing otherwise
One particular moment stood out during the training when the walkthrough of the database function was actually quite well explained. That part made sense and I was able to follow along easily. However, the rest of the onboarding was lacking the same clarity. The early training videos felt rushed and often skipped over how the software and calling tools interacted. I remember feeling unsure what to do next after the first module and it wasn't clear where to find additional info or assistance. Later, the automatic updates were introduced without much context, making me wonder how they affected my current workflows. It was a bit of a mixed experience overall. The support lines did offer help but it was not consistent or detailed enough to fully fix the confusion created earlier. I appreciate the one clear section, but beyond that, the processes seemed disjointed and vague. More structured clarity through each step, especially at the very beginning, would have prevented a lot of uncertainty and slowed progress I faced in getting comfortable using the tools.