Onboarding clarity was good but training support uneven
During the onboarding process, I found that the initial sign-up and invoice generation were straightforward and hassle-free, which made starting out easy. The training modules clearly outlined the steps needed to set up the calling tools and manage the database, allowing me to get hands-on fairly quickly. However, when I encountered technical difficulties with the dialer not syncing properly after a software update, the telephonic support did not resolve it immediately. It took multiple calls and some time before a fix was applied, which slowed down my workflow during that period. The training materials themselves did not cover this issue specifically and needed more troubleshooting guidance to handle such unexpected glitches. I appreciate the priorities given to assistance once I escalated the problem, but the patchy support experience balanced out the positive parts. After the resolution, the tools performed well and the automatic updates did not cause problems. This mixed experience made me cautiously optimistic about continuing with WFHI software and services.