Onboarding and training went smoothly except for the database labels
My journey with the training and onboarding started with an easy sign-up and payment process which was simple to navigate. The training modules introduced me gradually to the software’s calling tools and dialer, making it easier to practice remote workflows. However, when I reached the part about managing the database, I found the labels a bit overly technical. They weren’t immediately clear, forcing me to spend extra time figuring out exactly what each section meant. Aside from that, the automatic updates worked flawlessly and the telephonic support was quite responsive when I needed help clarifying these confusing terms. The rest of the training stayed consistent and understandable. Overall, I liked how the onboarding steps were logically ordered and the support accessible, but the complexity of wording around database management was the one part that stood out negatively during my experience. I hope future updates simplify these labels without compromising functionality because they made what could have been a smoother process slightly challenging.