Onboarding and training was not straightforward
I started with the onboarding, thinking I’d quickly find all the resources to get going. Initially, the sign-up and invoicing pages were pretty standard and easy to navigate. But when I moved on to the training modules, I found locating the specific tutorials I needed was unexpectedly difficult. The training topics were scattered, so I ended up spending time browsing through several sections just to find the right material for configuring the dialer tools. During my attempts to understand the database features, the explanations seemed a bit shallow or assumed prior knowledge that I didn’t have. While the software itself ran smoothly during daily use, the learning curve was steeper than I expected given the onboarding support. I would say the experience was more frustrating than helpful, as I spent more time figuring out where things were rather than learning how to use them effectively.