Onboarding and training took more effort than expected
So, before starting, I thought the training and onboarding process would be pretty straightforward and mostly hands-off after initial setup. In reality, it took more effort and attention than I had anticipated. The initial training materials were good, but I found a few gaps where I wasn’t sure how some features worked until I spent additional time figuring them out myself. The onboarding flow was somewhat helpful, but at certain stages I felt stuck and had to reach out for extra support, which wasn’t instant. It was a bit confusing matching the promises during signup with the actual steps I had to follow, and I wasn’t always clear on how to fully utilize the calling tools and the dialer. Part of me wondered if I should have expected this level of independent problem-solving, but honestly, I was hoping for a bit more hand-holding given the supposed structure in the training. That said, I did start to get the hang of it as time went on. It was a bit of a journey, and I guess if you’re ready for a little effort it isn’t impossible. But the onboarding definitely won’t be as seamless as some might expect.