onboarding and training took longer than i thought
I started using wfhi software expecting to get through the onboarding quickly, but it definitely took a bit more time than I imagined. The training was mostly clear but some of the labels and wording in their dashboard and tools took me a few tries to understand properly. Things like the dialer controls and database fields were a bit unintuitive at first, so I kept clicking around to figure out what goes where. The software itself seemed well designed underneath, but making sense of it slowed me down. However, support was pretty helpful when I finally asked for clarification, especially by phone. Invoicing and the sign-up process were simple and didn't cause much trouble, and updates usually happened automatically without a fuss. If they could improve some of the wording to be more user-friendly, that would save a lot of time for future users. As it stands, the process is good but a little taxing for beginners who want to get started fast.