Onboarding and training stuck at initial setup
The only thing that went okay was the initial registration process; that part was straightforward. After that, the training modules did not align with what I needed specifically for my workflow. I found myself confused at several points and had to reach out for telephonic assistance, which took longer than expected. The training did not cover the calling tools in enough detail for me to feel comfortable using them independently. The onboarding flow was supposed to guide me step by step but felt rushed in places and unclear in others. Given this experience, I will likely require additional help next time I attempt to use any new features or updates. I was hoping for a more comprehensive and slower pace to learn so I could be self-sufficient sooner. The updates did not clarify things either and sometimes changed features I had just gotten used to. Overall, the onboarding and training experience left me reliant on support rather than self-help.