Onboarding and training needed moderate effort
I found the process of onboarding and training took a moderate amount of effort on my part. While the materials provided were clear, there was quite a bit of repetition during the training sessions which caused some delays. At times, I had to wait for scheduled sessions or responses which slowed down my progress. The software itself was relatively easy to access once through the sign-up procedure, and the invoicing process did not have any complexities. However, I expected the training to be more concise and less redundant in content delivery. The calls with telephonic support sometimes involved waiting on hold, which was not ideal, though they were generally helpful once connected. Testing out the dialer and database features was straightforward but required some trial and error to get efficient. Automatic updates helped reduce manual work but did not always come with detailed notes on new functionalities. In sum, effort was needed to get comfortable with the workflow, but the process was manageable and eventually led to better familiarity with the software.