Okay support but too much waiting and repeating
Support itself was alright, reached them via phone a couple of times and they mostly helped. The dialer tool had some quirks so I had to clarify issues repeatedly, which got tiring. Often I felt like I was explaining the same problem over and over, and the wait times on calls made the experience less smooth than I hoped. The agents were polite but the back-and-forth took longer than it should have. On the upside, once the problem was identified, they did manage to walk me through the steps to fix it. Still, the delays and repetition drained my patience. I wish the first interaction could solve the issue instead of several calls. The database updates were fine and did not require support, so in that sense, it was ok. But overall, the support process felt more time-consuming than helpful sometimes.