Okay experience but some hiccups with payments
My experience with WFHI’s billing and payments had its ups and downs, especially when things went wrong. One particular moment stood out where an automatic update caused confusion in my invoicing; the amount didn't match what I expected based on my usage. It took a while to get through telephonic support, who eventually clarified the discrepancy but not without some back and forth that delayed my workflow. Outside of that incident, the payment process was usually smooth, and automatic updates kept the system current without much hassle. Sign-up and invoicing were clear initially, but when errors appeared, the resolution felt slow. I appreciated that support was available over the phone, though the response times varied and left me feeling a bit uncertain at times. Training and onboarding had prepared me well for using the software and calling tools, but the billing complexity caught me off guard. Overall, the experience was neither frustrating enough to stop using it, nor perfectly seamless. I guess it handles problems decently but could improve the speed and consistency of payment issue resolution.