Ok process with some undue delays
The sales process had its ups and downs. The good part was that every feature of the software and training was explained in detail, which helped me understand what I was getting into. On the downside, I encountered quite a bit of waiting between steps, and the same information was repeated more than necessary. The reps were patient but often asked for details I had already provided. Waiting for confirmation emails and responses disrupted my timeline for setting everything up. That said, the invoicing process worked smoothly once I got there. I also liked that the telephonic support was responsive once active access was granted. Summing up, the sales and onboarding stages balanced out to average for me. A better-organized sequence could have cut down on the waiting and repetition which is the major frustration.