Noticed a bit of waiting and repeating during pre-purchase process
When I initially signed up, I was surprised by the amount of waiting involved between sales calls and follow-ups. It felt like sometimes I had to re-explain what I was looking for because the agents seemed to forget some of the details I mentioned earlier. The sales team was generally polite, but I got stuck in a loop of clarifications and had to repeat my requirements multiple times, which was a bit frustrating. On the upside, once the invoicing went through, the clarity there was decent. I expected maybe a smoother flow without so much back and forth, especially early on when I was trying to decide if their software and training would really fit my needs. In the end, I get why some repetition is necessary, but I think a more streamlined communication approach would save time on both sides. So overall, mixed feelings: good people but a process that could use some tightening. I’m still exploring the dialer and database features that came with the training, so hopefully they’ll improve my workflow without the delays I noticed at the start.