Nothing clicked, totally confusing from start
I really struggled to find what I needed in the training materials and onboarding steps. Right from the moment I logged into the portal, nothing was clear or intuitive. The navigation was confusing, and there wasn’t any helpful guidance on where to start or what order to follow. Each attempt to understand the calling tools or the database features left me more frustrated because of vague instructions and lack of context. Even the automatic updates seemed to appear without explanation, and telephonic support did not clarify my issues effectively. The invoicing and payment process was also not straightforward and added more confusion than clarity. I had expected a much better-organized onboarding to help me grasp the product quickly, but that never happened. Overall, I feel this setup was not designed with beginner users in mind. The moment I realized that the platform would only complicate things rather than simplify them was early in the initial training steps and after several attempts, I stopped trying altogether because it just did not click for me.