Nothing clicked; just confusion and frustration
Starting with the onboarding, I found the wording used in the training modules really hard to follow. Every label and instruction felt ambiguous, making it difficult to know what I should do next. When I got to the part about setting up the database feature, the terms and descriptions were so unclear that I couldn't tell if I was storing info correctly. The dialer tool instructions were also poorly labeled, causing me to waste precious time figuring things out on my own. The automatic updates didn't help because they changed some labels without explanation, which only added to my confusion. Throughout the telephonic support calls, I had to ask for clarifications repeatedly because the terminology didn't fit well with the instructions I'd read. Overall, the training and onboarding felt disorganized, and I ended up frustrated by how the wording kept me stuck rather than guiding me forward.