Not worth the hassle, support just didn't help
Honestly, I tried using WFHI software because I thought it would simplify my remote workflow. But the moment something went wrong, support felt like talking to a wall. I called multiple times about the dialer not syncing properly with the database, and each time the responses were vague or delayed. At one point, I waited over an hour on the phone without anyone picking up, which was really frustrating since I needed to sort out invoicing issues quickly. The automatic updates ended up messing with my settings, and there was no clear guidance on how to fix it. I kept telling them about the problem, but the follow-ups just felt like empty promises. Training sessions promised to cover everything, but they skipped over some critical features I needed to learn. Payment and sign-up processes didn't go smoothly either; there were repeated errors on the invoices that I had to keep clarifying via slow email replies. Despite all my patience, I never got any satisfactory resolution. I’m honestly disappointed because the features themselves seemed okay in theory, but without reliable support, everything fell apart. I don’t recommend depending on them if you expect timely help or clear communication because for me, WFHI just wasn’t responsive or useful when it counted the most. I hope they improve it someday, but right now, it’s just not worth the hassle or the stress I faced trying to get basic issues sorted.