Not worth repeating the onboarding process
I found the training and onboarding with WFHI frustrating and difficult to navigate. Initially, it was hard to find the right modules that would help me understand the software and calling tools, and the database feature felt confusing. The pacing was off; sometimes the training skipped over important steps, leaving me lost. Even the automatic updates didn't seem to improve clarity or access to information. Despite reaching out to telephonic support multiple times, I didn’t get useful guidance, which added to my disappointment. The sign-up and payment processes were straightforward but that wasn’t enough to balance out how hard it was to settle into the platform. Honestly, I would not want to go through the onboarding again because it left me more puzzled than prepared.