Not what I thought it would be, honestly
I started the training sessions with WFHI fully expecting a comprehensive, step-by-step onboarding that would guide me through every aspect of the software and workflow management tools. What struck me first was that after an initial detailed welcome module, much of the training became less structured and more generic, which was a bit disappointing. There was one moment when I reached out to the support team for a specific question about the dialer tool, expecting a quick resolution as promised, but the response was quite vague and left me confused. The software itself seemed okay, but the training did not fully prepare me for all its features, which caused some trial and error. Onboarding didn't feel as personalized as I had hoped, and I ended up figuring out several key functions on my own. Payment and invoicing were straightforward, at least, but the other parts of the experience didn’t match up with my original expectations. To put it simply, if a friend asked me, I’d say the training is a mixed bag — some useful info but overall leaving you to figure out too much yourself. I’m still giving it a chance, but it definitely wasn’t the smooth start I thought it would be.