Not what I thought, honestly disappointing
I was pretty excited after hearing about WFHI’s offerings and thought the whole system would be more straightforward. Signing up seemed promising, but the actual software didn’t quite match my expectations at all. The dialer was glitchy on multiple occasions, causing frustration when trying to manage call workloads. The database integration promised seemed overcomplicated and ended up confusing me more than helping. I expected the onboarding flow to guide me smoothly, but it felt incomplete and lacking in clear instruction. Automatic updates sometimes changed things without notifying me, so I was caught off guard a few times. I hoped the telephonic support would be a big help, but it often took long to get through and didn’t always resolve the issues quickly. Overall, I felt let down because it didn’t feel as user-friendly or dependable as I had hoped. It’s just not what I expected going in based on the sales chats.