Not what I expected, wouldn't choose it again
I had hoped this product would be a straightforward upgrade from what I have used before, especially in terms of how clearly the features and training were presented. Unfortunately, that was not my experience. The training sessions ended up feeling disorganized, and the onboarding flow was tougher to navigate than anticipated. The dialer and calling tools, which I expected to be intuitive, actually required constant reference back to the manual or to customer service, which was frustrating. I also anticipated the support would be more helpful based on previous tools I used, but it felt patchy and not very responsive when I needed it. The invoicing and payment process was clear enough, but the confusion during sign-up made the start difficult. Given all this, I don’t think I would choose this service again; it’s just not well suited to my workflow compared to alternatives I’ve used. I was hoping for a smoother, more supportive experience but didn’t get that here.