not what i expected when i asked for help
Initially, I thought the support team would clearly explain every step as I was new to the software. In some cases, the explanations were straightforward and easy to follow, which was a relief. However, more often than not, the instructions felt vague, and I struggled to understand how to resolve technical issues over the phone. The support reps seemed rushed and sometimes used jargon that didn’t help at all. I kept having to call back several times just to get a partial answer, which increased my frustration. On the positive side, I appreciate that they were available to answer calls regularly, and there was no very long waiting time on the line. Still, the communication quality could be better, especially for someone like me who relies on clear and patient guidance. I feel like basic troubleshooting should be explained without assuming prior knowledge, but that was not my experience here. All in all, I would say it's not the kind of support I would recommend to a friend who is looking for detailed help with setup and ongoing use of the software.