not what i expected, way too confusing
Honestly, I really thought this would be simpler than it turned out to be. The support was supposed to help a lot, right? But what I got felt all over the place. They kept saying I would get clear instructions but the actual help was kinda vague and sometimes they just gave me links instead of walking me through what to do. The whole setup of the software took way longer than I expected. Also, the calling tools didn’t work well with my existing setup and it wasn’t something anyone warned me about before signup. Invoicing was straightforward enough but the payment process felt clunky and I wasn’t sure if they had confirmed my payment properly or not. I felt like no one at support really knew my situation; each time I called, I had to repeat everything. It was frustrating when automatic updates changed things without my knowledge too. Overall, I was hoping for a smoother start with better guidance. Instead, it felt mostly confusing and kind of a mess. I really wanted it to be helpful but it just didn’t match what was promised or what I expected going in.