Not what I expected, surprisingly basic
Before signing up, I was told the software would integrate well with existing calling tools and have a comprehensive database. But after using it, I found the dialer function a little clunky and not as intuitive as I'd hoped. The automatic updates seemed to introduce minor bugs rather than fixes sometimes, which was unexpected. While the onboarding training was somewhat helpful, it didn’t cover everything I needed in depth. The invoicing and payment process was straightforward as anticipated, no complaints there. I guess I expected smoother telephonic support as well, but interactions took longer and were less clear than I had imagined. Overall, it met some expectations but fell short on others, which surprised me based on what was promised.