Not what I expected, setup was more ongoing than one-time
I initially thought the setup process would be mostly a one-off effort, but the reality was quite different. I expected to install the software, undergo some basic training, and then continue using it smoothly without much hassle. Instead, the onboarding felt quite prolonged as I kept having to adjust configurations and learn new tools weeks into usage. The invoicing and payment system was less straightforward than anticipated, requiring more ongoing attention to avoid issues. I had hoped the call dialer and database features would be easy to handle after initial setup, but it seemed like constant tweaks were needed to keep things running effectively. The support team was polite, but the intermittent follow-ups prolonged the whole process more than I wanted. Compared to previous software, WFHI felt less plug-and-play and more of a continual project, which was frustrating given my time constraints and expectations. To put it simply, if you expect quick, one-time setup, this isn’t it.