not what i expected missing some key features
I was hoping the software and access would be an improvement over what I used before but it really fell short in several areas. The interface felt clunkier and basic tasks took longer than I was used to, which was frustrating. Some important features I relied on previously just weren’t there or were limited in ways that slowed me down. Signing up was relatively simple but once inside the features seemed less intuitive. The dialer didn’t integrate well with my existing database so the workflow was disrupted. Automatic updates didn’t seem to add value or fix issues I ran into. It felt like a step back for me rather than a step forward and that was disappointing because I was hoping for an upgrade in efficiency and usability. Customer support was alright but didn't change my overall view that the software missed some essential functions I needed.