not what i expected, might need help again next time
When I first signed up for the software, I expected it to be a simple, self-sufficient tool that I could manage on my own. I thought the database and calling tools would be intuitive enough, and that I could get through onboarding without much assistance. However, what actually happened was quite different. I found the software interface confusing at times, especially when trying to navigate between features. The training was helpful but didn’t fully address some of the issues I ran into. I ended up calling support multiple times for problems that seemed like basic functions. That was frustrating because I hoped it would be more straightforward. The automatic updates also changed some settings without warning, which added to the confusion. Sign-up and payment were fine, but the main software experience wasn’t as smooth as I wanted. Honestly, if I use this again, I think I’ll need help just to get started and stay going, unlike what I had initially hoped. I’d probably tell a friend it’s not a very easy system if you want to work independently with it.