not what i expected, felt kind of unclear
I must say, before purchasing I thought the explanations would be clearer, that’s what surprised me the most. The sales info seemed straightforward on paper but when it came to signing up and understanding what exactly I was getting, it was a bit murky. Things like how the dialer works alongside the database weren’t clearly spelled out. Also, the training offered didn’t really prepare me well enough to feel ready to use the software smoothly - I had to figure out a lot on my own. The invoicing and payments were okay, but nothing was really highlighted upfront about ongoing costs or how exactly billing cycles worked, which added to my confusion. Support was reachable but it felt like a slow process to get answers, and with the automatic updates coming in, I wasn’t sure if I needed to do something or not. Overall, I wasn’t impressed by how transparent and clear the process was from sales to active use and that was disappointing given what I expected based on initial info.