Not what I expected

I had used similar software before and honestly, WFHI’s system felt clunky by comparison. Logging in and accessing my database was slower and less intuitive, which was frustrating as I expected a smoother transition. The dialer feature seemed basic and lacked some functionalities I was used to, making calling sequences less efficient. Training sessions did cover some basics, but didn’t go deep enough into the software’s unique features, so I was left figuring many things out on my own. Updates happened automatically, but I wasn’t impressed with how disruptive they sometimes were without prior notice. The invoicing and payment setup was straightforward though, and I give credit there. Telephonic support felt slow and often didn’t resolve my problems in the first call, which was a letdown. Overall, I wouldn’t say the software is bad, but it didn’t meet the standards I expected. I found myself reverting to older methods for parts of my workflow which was disappointing. I feel with better software design and more responsive support they could improve, but for now it doesn’t feel like the right fit.