I had quite high hopes before purchasing the WFHI software and training because of the promises made

I had quite high hopes before purchasing the WFHI software and training because of the promises made

I had quite high hopes before purchasing the WFHI software and training because of the promises made about seamless workflow management and support. However, the reality felt quite different. Unlike other products where a clear onboarding process guides you through every step, here I had to figure out a lot on my own which was frustrating. The documentation was there but not always easy to navigate or detailed enough to cover every question that arose. The sign-up and payment processes were okay but they didn’t come with much handholding. I was expecting more proactive communication from their end to guide me through the initial setup especially since remote tools can get complicated. While the calling tools and database features themselves worked alright once set up, getting to that point required substantial trial and error. Also, the support team was responsive but there wasn’t enough immediate help during the purchase phase which made me cautious. I feel like the providers assume customers will just manage to work it all out themselves. This was quite disappointing since I expected a much smoother and clearer pre-purchase to onboarding experience than what I got.