Not what I bargained for, honestly
I was expecting a smooth and straightforward support experience given the materials promised before signing up, but what I got was disappointing. The communication was slow and inconsistent, which left several questions unanswered during the crucial training phase. The software promised was supposed to streamline the calling tools and database features, but the issues piled up quickly with no clear guidance. Since I rely heavily on the telephonic support, the delayed responses and unclear instructions made me question if the onboarding process had been thought through properly. I also found the invoicing and payment steps more confusing than explained, which added to the frustration. Overall, it didn’t work for me as intended, and I’m left feeling that the service overpromised and underdelivered in every vital aspect I needed from it.