Not very responsive like I told my friend
Initially, I tried to get some information about WFHI’s software and training modules. The sales team did respond, but it felt like they were stretched thin or perhaps not fully prepared to answer detailed questions. I appreciated that whenever I reached them, they were polite and approachable. However, it did take longer than I expected to get follow-up messages and clarifications, which left me somewhat unsure about the finer points of the invoicing and access privileges. The responsiveness was not consistent; sometimes they responded within hours, other times it took days. While the payment process was clear enough to complete, the communication around it could have been smoother. I understand that delays can happen, but for a service that supports remote workflows, timely and clear sales communication should be a priority. Though I do acknowledge that the initial online explanations of the software seemed sufficient and the automated updates are a nice touch. If someone asked me, I would say they might want to improve customer interaction before sign-up, as it felt frustrating at times.