not very confident by the end, maybe because of unclear steps
Looking back at the pre-purchase experience with the software, I didn’t feel fully confident by the time I made the decision. The sales communication seemed straightforward at first but details about the onboarding flow and training were somewhat vague. I tried to learn how the database feature would fit with my workflow but it wasn’t explained thoroughly before purchase. Also, the calling tools sounded promising but the demos didn’t show the actual user experience well enough for me to feel certain. Signing up and invoicing procedures were communicated adequately but not in much detail. Since I wasn’t clear on how the automatic updates or ongoing support would work, the level of confidence was low when committing. I will admit that the software interface appeared solid and the telephonic support gave some clarity later, but initially it was hard to feel completely sure I was getting what suited my needs.